Terms and Conditions

laundry Care is pleased to provide professional pick-up and delivery laundry services to our customers and offers quality and convenience at an affordable price. Our services are subject to the terms and conditions below. Your use of Laundry Care, services (“Services”) indicates your agreement to be bound by the terms and conditions contained herein. Please read the following provisions carefully and let us know if you have any questions. We look forward to doing business with you! This agreement is strictly between Laundry Care, its customers and services provided by parties subcontracted by Laundry Care, and does not in any way constitute or imply any relationship with any other parties.hhhhhhhhhhhhhhhhhhhhh

Laundry Care Providers/Partners

Laundry Care Providers/Partners are independent contractors of Laundry Care. Laundry Care Providers/Partners are responsible for establishing routines with respect to your service needs, such as pick-up/drop-off schedules, specific laundering instructions and personal preferences. Laundry Care Providers/Partners have independent control over the means and methods of providing services as well as the products used in your laundering care. Each Laundry Care Provider/Partner, however, is held to the high standards of customer service and quality performance established by Laundry Care. If you ever have a praise, problem or concern with your service, please do not hesitate to contact your Provider/Partner directly or Laundry Care, . Both Laundry Care and your Provider/Partner value your business and care about providing excellent service to you.

Pick-up/Delivery

All services will be provided by a Laundry Care Provider/Partner assigned to you. Pick-up/Delivery will take place on a predetermined day and frequency, except on certain holidays, as determined by you. Laundry Care or you may change the predetermined pick-up/delivery times, permanently or temporary, with advance notice by either you or Laundry Care. Laundry Care requires at least 1 hour notice prior to any change.

If you’d like to leave your items at a secure spot for pick up, it will be at your own risk. This is also true for delivery. Items left for pick up are not under our care until we have retrieved said items. Items left for delivery at the predetermined location will not be under our care once they have been left at the agreed upon location. Laundry Care and its Providers/Partners are not responsible for, and shall not pay for, any loss, damage or theft of items left unattended by the customer for pick-up or delivery. Laundry Care will not leave items in the possession of any other person that is not the owner of those items unless the owner has given consent. The customer is responsible for ensuring that his/her laundry is delivered safely to the Laundry Care Provider/Partner.

Missed/Unattended Pick-up or Delivery

If the customer misses the scheduled pickup/ delivery, the customer must coordinate with their Laundry Care Provider to reschedule. Customer may be subject to a missed pickup/ delivery fee in the amount of $15 if they fail to notify their Provider 1 or more hours prior to the scheduled day & time.